Community Care Program (CCP) Supervisor — Apply

Schaumburg, IL

Job Summary:

Seva Senior Home Care Services LLC is a veteran owned organization, provides non-medical home care services to seniors, infirm adults, as well as those recovering from surgery or illness. CCP supervisor will be responsible to oversee the contracts and activities related to participant services. They function under the direction of the Agency manager.

Qualifications:

An individual with training and experience in home care industry or related company.

Bachelor’s degree in human services, social work or related field.

Combination of skills and experience that indicate the participant has ability to perform the supervisory activities.

Proficient in Microsoft Office Products (Outlook, Word, PowerPoint, Excel, etc.)

Strong interpersonal, verbal and written skills to complete client documentation.

Responsibilities:

Activities of homecare supervisor shall include but are not limited to:

• Documenting participant contacts from private pay, veteran affairs, CCU, MCO and activities related to participant services in the participant’s file.
• Preparing, reviewing reports and service calendars.
• Monitoring receipt procedures in the conduct of essential shopping and errands as stated in the person-centered plan of care.
• Providing input to the care coordinator on the services that are needed for each participant as a result of conferences with the homecare aides or in-home visits.
• Planning, preparing and documenting contact and quarterly conferences with each assigned homecare aide.
• Evaluating each assigned homecare aide quarterly and annually.
• Coordinating the homecare aide’s activities with other components of the person-centered plan of care as required.
• Making and documenting 90 days in-home supervisory visits to a participant’s home for each assigned homecare aide.
• Maintain client confidentiality per HIPAA and Agency policy guidelines.
• Follow emergency procedures in the event of any medical or non-medical situations.
• Follow client rights at all times.
• Report any incidents or client changes immediately to the manager.
• Making home visits, as necessary, to provide hands-on training and assistance; and
• Initiating and/or participating in participant staffing discussions with case manager, as necessary.
• Explain the EVV procedure of clocking in and clocking out for their work schedule during hiring process. Also, creates EVV ID for both homecare aides and participants.
• Detailed explanation of in-home care services do’s and don’ts of caregiving.
• Prepare a schedule of Homecare Aide for the participant being served in the Electronic Visit Verification (EVV) system
• Monitor daily and weekly the Electronic Visit Verification (EVV) system to make sure the Homecare Aide are following their programmed schedule for each participant assigned to them
• Make sure that there are memos written in the EVV system for any schedule/service deviation by confirming with the participant and homecare aide
• Be professional and courteous with team, clients, workers, CCUs, including clear communication, responsibility, and appearance.
• Answers high volume of incoming calls and questions on discussion portal promptly, courteously, and in a caring friendly manner, always ensures to provide good customer service.
• Maintain a clean workstation and healthy office environment.
• Complete hiring paperwork for caregivers, by uploading and verifying required documents including their background reports, training certificate and work authorization
• Perform additional duties as assigned by site manager

Home Care Aide (HCA) — Apply

Schaumburg, IL

Job Summary:

Seva Senior Home Care Services LLC is a veteran owned organization, provides non-medical home care services to seniors, infirm adults, as well as those recovering from surgery or illness. Home care Aide is an unlicensed employee, trained to provide home care services for clients under the direct supervision of the supervisor. Homecare aide provides services include dietary management, household chores, grooming/dressing assistance essential to the client’s health and wellbeing, and provision of and instruction in reporting of signs, symptoms, and/or changes in the client’s condition. The homecare aide is assigned to a client by the coordinator or supervisor and is given a written plan of care.

Qualifications:

An individual with training and experience in home care or related company.

A minimum of one (1) year experience in a working environment.

Completion of an initial training and must have a criminal background check.

Must be able to hear and speak in a manner understood by most people.

Must be able to travel to prospective clients’ residences.

Current CPR certification preferred.

Responsibilities:

The duties consist of a combination of activities, which include, but are not limited to:

• Preparation of nutritious and appetizing meals.
• Assisting with simple daily routines such as medication reminders, diet restrictions, recommended exercises, laundry assistance and light housekeeping
• Observation, and feedback to the coordinator/supervisor on client’s behavior, mood.
• Notifies supervisor of any safety issues.
• Being supportive and encouraged during periods of loneliness, depressions, bereavement etc.
• Caring for clothing, washing, drying, folding and putting away.
• Perform duties according to the written plan of care assigned to each participant’s
• Follows the plan of care for tasks to be performed.
• Clock-in and Clock-out via app on each visit to participant residence
• Immediately reports emergency situations by phone to supervisor or office staff.
• Communicates on a weekly basis or more often as necessary with supervisor.
• Keeps an accurate time and mileage report.
• Follows assignments, specific office orders, regulations.
• Wear appropriate clothing and ID badge if needed when at work.

Personal Care Worker (PCW) — Apply

Schaumburg, IL

Job Summary:

Seva Senior Home Care Services LLC is a veteran owned organization, provides non-medical home care services to seniors, infirm adults, as well as those recovering from surgery or illness. Personal care worker is an individual who provides home care services for clients under the direct supervision of the supervisor. Personal care worker provides assistance with environmental support, personal hygiene, feeding and dressing. The personal care worker is assigned to a client by the coordinator or supervisor and is given a written plan of care.

Qualifications:

A High School diploma or equivalent.

An individual with training and experience in the home care industry.

A minimum of one (1) year experience as a professional.

Completion of an initial training and must have a criminal background check.

Must be able to travel to prospective clients’ residences.

Current CPR certification preferred.

Responsibilities:

The duties consist of a combination of activities, which include, but are not limited to:

• Perform tasks assigned by the supervisor.
• Provide personal care services which may include assistance with bathing, getting in and out of bed, teeth, mouth, denture and hair care, assistance with mobility and ambulation, changing of bed and laundering the bed linens and personal clothing, skin care, care of glasses and hearing aids, assistance with dressing and undressing, toileting, including use and care of bedpan, urinal, commode, toilet, light cleaning in essential areas of the home during personal care activities, meal prep, food purchasing, meal serving, simple transfers, including bed to chair or wheelchair and reverse, other delegated tasks according to the client’s service plan of care.
• Confer as required with the supervisor regarding client’s progress.
• Promptly reporting any significant changes observed or reported in the client’s condition to the supervisor. In addition, notify supervisor of any safety issues.
• Follow universal precautions/proper infection control when providing client service.
• Maintain client confidentiality per HIPAA and Agency policy guidelines.
• Perform ONLY tasks specified for each individual client on the service plan.
• Follow emergency procedures in the event of any medical or non-medical situations.
• Follow client rights at all times.
• Record each activity performed on each case on a daily basis.
• Report any incidents or client changes immediately to the supervisor.
• Submit daily activity sheets and record accurately on a timely basis (weekly).
• Follow instructions, is punctual and is at work as scheduled.
• Follow all agency policy and procedures.
• Complete in-service training and annual training per agency policy.
• Maintain effective communication with client, family, supervisor, and other team members.
• Keeps an accurate time and mileage report.
• Follows assignments, specific office orders, regulations.
• Wear appropriate clothing and ID badge as necessary when at work.
• Notifying the Agency of absences due to illness, emergency leave, normal vacation periods, or special professional meetings, which will affect agreed service with the participant.
• Other duties as assigned.

Intake (Office) Co-Ordinator  Apply

Schaumburg, IL

Job Summary:

Seva Senior Home Care Services LLC is a veteran owned organization, provides non-medical home care services to seniors, infirm adults, as well as those recovering from surgery or illness. Intake coordinator is an individual who completes intake referral form of client’s need home care services. Promptly delivers referral to the supervisor immediately after completion. The intake coordinator works under the direct supervision of the supervisor.

Qualifications:

A High School diploma or equivalent.

An individual with training and experience in the home care industry.

A minimum of one (1) year experience as a professional.

Completion of an initial training and must have a criminal background check.

Excellent communication skills.

Responsibilities:

The duties consist of below activities, which include, but are not limited to:

• Perform tasks assigned by the supervisor.
• Answers phones, receives all intake information.
• Takes telephone referral information when appropriate.
• Handle all matters related to referrals, with the exception of issues that require professional/service delivery judgment.
• Advise supervisor of all new cases to be serviced.
• Documents and reports to supervisor when there is a change in client status, change in service requirement, change in employee assigned to case and any unsatisfactory performance.
• Participates in the evaluation of field staff in regard to punctuality, reliability, assignments, and related matters.
• Telemarketing Agency services.
• Utilize time effectively and efficiently
• Cooperates with supervisor and with client/family.
• Shows interest, asks questions and seeks information.
• Is self-reliant and plans appropriately.
• Maintain client confidentiality per HIPAA and Agency policy guidelines.
• Follow emergency procedures in the event of any medical or non-medical situations.
• Follow client rights at all times.
• Report any incidents or client changes immediately to the supervisor.
• Follow instructions, is punctual, attendance is acceptable and is at work as scheduled.
• Follow all agency policy and procedures.
• Maintain effective communication with client, family, supervisor, and other team members.
• Follows assignments, specific office orders, regulations.
• Wear appropriate clothing and ID badge as necessary when at work.
• Notifying the Agency of absences due to illness, emergency leave, normal vacation periods, or special professional meetings, which will affect the business operation.
• Other duties as assigned.